Privacy Protection

Onyx bed's Privacy Policy — Your Data Is Our Responsibility

We believe protecting each member's personal information is our most important responsibility. Read this Privacy Policy to understand how your data is used.

Last Updated: January 2026

How We Protect Your Privacy

Your information is always secure at Onyx Bed

SSL Encryption Protection
All your data is protected with 256-bit SSL encryption. Every transaction — from login to payment — takes place over a fully secure channel.
Your Data Is Never Sold
Onyx Bed never sells your personal data to third parties. No data is passed to advertisers or data brokers.
Minimal Data Collection Policy
Only the information that is strictly necessary is collected. We do not request excessive or unnecessary personal data.
Regular Security Audits
Our systems are regularly audited by independent third-party security experts to ensure your data remains fully protected.
Your Data, Your Control
You can view, correct, or request deletion of your data at any time. Full control stays with you.
Scheduled Data Deletion
We do not retain data beyond what is necessary. Once the specified retention period expires or an account is closed, data is securely deleted.
Introduction: Welcome to onyx bed. This privacy policy explains how we collect, use, store, and protect your personal information. By using our platform, you agree to this policy. For any questions, support@onyxbed.appto get in touch.
1 What Information We Collect

We collect certain information when you register and use services on onyx bed. This is to provide you with the best experience, verify your identity, and keep financial transactions secure. We believe in collecting only what's truly necessary — onyx bed never asks for more than it needs.

There are three main sources of data collection. First, what you provide directly — such as your name, address, and mobile number. Second, what is collected automatically — such as your IP address and device information. Third, what we receive from third parties — such as mobile banking details for payment verification.

Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address, physical address Account Communication & Security
Financial Information Mobile banking number, transaction history Payment Processing & Verification
Technical Information IP address, browser type, device ID Security & Fraud Prevention
Activity Information Betting history, login times, preferences Service Improvement & Personalization

2 How We Use Your Information

Under its privacy policy, onyx bed uses the data it collects solely for specific, legitimate purposes. We never use your information for anything unauthorized. Every use has a clear reason behind it — and that reason is always to improve the quality of service you receive.

  • Creating and managing your account and ensuring service delivery.
  • Completing the KYC (Know Your Customer) process and verifying age.
  • Processing all financial transactions, including deposits and withdrawals.
  • Detecting and preventing fraud, money laundering, and other illegal activities.
  • Sending you relevant offers and promotions (with your consent).
  • Providing customer support and helping resolve issues.
  • Analyzing platform performance to improve our services.
  • Fulfilling legal obligations and meeting regulatory requirements.
Important: Your data is never shared with third parties for advertising purposes. Onyx Bed will always obtain your consent before sending marketing emails.

3 Data Sharing & Disclosure Policy

The core principle of onyx bed's Privacy Policy is simple: your data belongs to you. We never sell, rent, or trade your personal information. In limited circumstances, certain data may be shared with specific third parties — and always in your best interest.

Who We Share With
  • Payment Processors (bKash, Nagad, Rocket)
  • Identity Verification Agencies (KYC)
  • Law Enforcement Agencies (by legal order)
  • IT Service Providers (under contract)
Who We Do Not Share With
  • Advertisers or Marketing Companies
  • Data Brokers or Resellers
  • Other Betting Platforms
  • Unauthorized Third Parties

Before sharing data with any third-party service provider, we ensure they meet our privacy standards. All agreements include data protection clauses, and providers may only use the data for their designated purpose.


4 Cookies & Tracking Technologies

The onyx bed website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your browsing experience smoother and more personalized. We use two types of cookies.

Cookie Type Purpose Duration Type
Necessary Cookies Login Session & Security Token Storage Until end of session Required
Functional Cookies Remembering language preferences and account settings 1 Year Required
Analytics Cookies Page views and usage pattern analysis 6 months Optional
Marketing Cookies Showing Relevant Offers 3 Months Optional

You can disable cookies at any time through your browser settings. Note that turning off necessary cookies may affect certain platform features. Disabling optional cookies will have no impact on your core experience.


5 Your Data Rights

Under onyx bed's privacy policy, you have full control over your own data. We believe every member has the right to be informed and to make their own decisions. All of your rights are outlined in detail below.

Right to Access
You have the right to know what information we hold about you. Upon request, your complete data will be provided within 30 days.
Right to Correct Your Information
If any of your information is incorrect, you can request a correction and we'll make sure it's updated promptly.
Right to Delete Your Information
After account closure, you may request deletion of your personal data. All data beyond what is legally required to be retained will be permanently removed.
Right to Data Portability
You can request an export of your data in a simple, readable format (CSV or JSON).
Right to Restrict Processing
You can request that we stop processing your data for specific purposes, such as opting out of marketing emails.
Right to Lodge a Complaint
If you believe our privacy policy has been violated, you may raise a complaint directly with us or with the relevant regulatory authority.
To exercise any of your rights, support@onyxbed.appto email us. We typically respond within 7 business days — sooner for urgent matters.

6 Data Retention & Security Measures

Onyx bed stores your data with the highest level of security. Our servers are hosted in internationally certified data centers with 24/7 security monitoring, and multiple layers of protection are applied to all stored data.

  • Encryption: All data is stored with AES-256 encryption. TLS 1.3 is used during transmission.
  • Access Control: Only authorized personnel can access specific data, and all access is logged.
  • Regular Backups: Encrypted backups are created on a regular basis to prevent data loss.
  • Security Audit: Third-party experts conduct regular audits of our systems.
  • Two-Step Verification: Two-factor authentication (2FA) is available to secure access to your account.

How long we retain your data depends on the type of information and applicable legal requirements. Financial transaction records are generally kept for up to 5 years after account closure, in line with financial regulatory obligations. All other data is deleted within 90 days of account closure.


7 Protection of Minors' Data

Onyx bed strictly prohibits anyone under the age of 18 from using the platform. The protection of minors is a top priority under our privacy policy. Age is verified at registration, and additional identification may be requested in cases where there is reason for doubt.

Caution: If a minor's information is found in our system, the account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their child has created an account without authorization, please contact support@onyxbed.appto get in touch. We'll act promptly and, if necessary, reverse any financial transactions.


8 Privacy Policy Updates

Onyx Bed reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, technological improvements, or updates to our services. For significant changes, the following process will be followed.

  • A notification will be sent to your registered email at least 14 days before any changes take effect.
  • A clear notice will be displayed whenever changes are made at the time of logging into the platform.
  • The "Last Updated" date at the top of the page will always be visible.
  • Previous versions of the policy will be kept in an archive and made available upon request.

Continuing to use the platform after a policy change will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request to close your account.


9 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We take every complaint seriously and work to resolve it promptly.

Email
support@onyxbed.app
Response Time
Within 7 Business Days
Live Support
Available 24/7
Language
Bengali & English

When submitting a complaint, including your account number, a description of the issue, and relevant dates will help us respond faster. Our Privacy Team is always here for you.

🔒 Safe & Trusted

Your data is safe — join Onyx Bed today

Our strict Privacy Policy keeps every piece of your information secure. Enjoy betting with peace of mind and get a 100% Welcome Bonus on your first deposit.

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